Students:

During this time while we all work from home, you are likely going to need technical support. We are still here available for you if you need us. You can reach us by submitting a ticket via our Mojo Helpdesk, or you can send an email to the A&E CAD Technical Support group email (cad-techsupport-group@austincc.edu).

The A&E CAD Tech Support team will be regularly available weekdays from 9A – 5P and we will strive to have technical support available at night and on the weekends.

ACC is aware that not everyone has access to the technology needed to transition to online classes. Please know they’re working diligently to explore options for people with technology needs. They haven’t yet announced how they’re going to handle it, but please know that as soon as we hear the plan from them, we’ll share it with you.

If you do not have internet, you can check with some internet service providers or your cellphone carrier because many are offering fee access.

  • Spectrum: Free Internet for 60 days
  • Comcast: Increased, free internet for 60 days
  • Sprint and T-Mobile are making all data plans unlimited for the next 60 days and increasing mobile hotspot usage.
  • Verizon has automatically added a 15 Gigabytes per month hotspot allowance for all customers.
  • AT&T will waive any data overage charges as long as the customer contacts them and submits a request.

ACC has announced that all classes will remain online for the rest of the semester. For more information, you can visit their website here:
https://www.austincc.edu/coronavirus

No.

As of Spring Break, ACC has closed all campuses to students. That means, please do not try to come to the A&E CAD department to ask for help or use our labs—you will not be allowed in.

Also, just like you, all of us in the A&E CAD department are working remotely. You will have to contact us through email, Google Hangouts, Google Meet, or any other way instructed to you by your instructor.

Your instructor will make pre-recorded videos of any remaining lectures they need to give and post these on Blackboard. This way you can access the lectures at anytime, watching them when you are able and follow your instructor’s instructions.

While we can share our screen with you in Google Meet, it is not really the best platform for us to present lectures to you since not everyone will be able to watch or attend at the normal time due to the current changes in our lives and schedules. Also, the video quality is not always crisp enough for us to demonstrate how to do things in the software.

Your instructor will schedule regular virtual meetings with Google Meet during the time your class would normally meet face-to-face. During this time, they will check in with the class to make sure everyone is on track and feels comfortable with what they need to be doing at home.

This time period is perfect for asking your instructor questions that you may have or for your instructor to share updates with the entire class.

Your instructor will let you know how they can be reached outside of the class period during their offices hours. They may also use Google Calendar to set up appointment slots that you can sign up for during their office hours.

Google Meet is an online app, similar to Webex or Zoom, that allows multiple people to hold a virtual meeting using a webcam and microphone on a computer, or camera and microphone on a smartphone or tablet.

We will be using Google Meet because it is readily available to all students and faculty through the Google Accounts that ACC has given us. Your instructor will use it to communicate with you, both for their lectures and for their office hours. The tech support team will also be using Google Meet to provide remote technical support.

While using Google Meet, your instructor can share their screen with you in order to present something. You can also share your screen with your instructor during a 1-on-1 session to get assistance from them.

In order to use Google Meet on a computer, you can click on the links provided to you by your instructor to join their meeting. On a smartphone or tablet you will need to download and install the Hangouts Meet app in order to join your instructor’s meeting from there.

Your instructor will let you know how they prefer that you submit your work. They will also provide video tutorials or step-by-step documentation showing how to publish the file format they prefer. Most classes that use an AutoCAD base application will submit their work through AutoCAD’s DWF file format.

Once you have created the file to be submitted, you will submit the project to your instructor through Blackboard, Google Drive, or email. Your instructor will let you know which method they prefer.

Most of our instructors will be modifying their coursework to allow you more time to complete projects and there will be fewer projects overall. The A&E CAD department will offer greater flexibility in grading as long as it doesn’t compromise the quality of the work and the specific learning outcomes of your course that were listed in the syllabus.

Each instructor will clearly communicate with you any changes to the coursework, projects, and deadlines if made.

Any further changes to final grading guidelines will be communicated directly to you as needed.

Yes! Our tutors are available virtually at our new A&E CAD Open Lab Google Site. By clicking on the link, a new tab will open asking you to sign in to Google – use your ACC student account in order to gain access to the site. There, you will find information on how to connect with tutors and get the help you need.

Tutors will connect with you using Webex. If this will be your first time using Webex, you will be asked to download and install the Webex application – please accept and follow the instructions on-screen to connect with your tutor.

Here’s a link to our website with links to suggested system requirements for the various software you may need:
https://cadlearningcenter.com/support/software-information

While there is a version of AutoCAD that will run in macOS, it will appear differently than what we run in the labs. In order to run Windows applications, you will need to set up your Mac to dual-boot Windows.

The two most common approaches for this are Apple Boot Camp and Parallels Desktop. Apple’s Boot Camp is free and allows users to setup their Mac to boot into macOS or Windows. Parallels Desktop is a software that runs Windows in a virtual environment, essentially running Windows inside of macOS, and can be purchased for $40 from the ACC webstore. This allows you to switch between macOS and Windows, or run Windows applications inside of macOS.

Choose from the below options for more information on setting up your Mac to run Windows.

  • Steps for installing and using Apple Boot Camp:
    • See the “How do I set up Apple Boot Camp on my Mac to run Windows?” section below.
  • Steps for installing and using Parallels Desktop:
    • See the “How do I set up Parallels Desktop on my Mac to run Windows?” section below.

NOTE: For either of these methods, you need to have a valid Microsoft Windows license key. You can get Microsoft Windows 10 Education for free from ACC’s webstore,  see the “Can I get a copy of Microsoft Windows for home use?” section below for more instructions.

To set up your Mac to run Apple Boot Camp, first make sure that your Mac meets the following requirements:

  • Must have a supported Mac model (check here for that information)
  • Have the latest macOS updates
  • 64GB of storage free space, though 128GB of storage free space is highly recommended
  • 16GB USB flash drive that is empty (Only needed if you have macOS 10.11 or earlier)
  • A licensed 64-bit version of Microsoft Windows 10

To setup Windows on your Mac:

  1. Check the version of macOS you are have by clicking on the Apple menu, then click About This Mac.
  2. You will see the macOS name, such as macOS Mojave, followed by its version number.
    • As long as your macOS is 10.11 or higher, you should be able to install Windows 10.
  3. As a student, you can get a free Windows 10 Educational license from ACC’s web store here.
  4. Next, follow the “How to install Windows 10 on Mac” instructions provided by Apple here.
  5. The instructions provided by Apple to complete the setup of Boot Camp and installing Windows.
  6. Once Windows has completed installing, remain in Windows to install any desired applications (such as AutoCAD, SolidWorks, Inventor, Revit, etc.

To set up Parallels Desktop, first make sure you meet the system requirements to use it.

  • A Mac computer with:
    • Intel Core 2 Duo, Core i3, Core i5, Core i7, Core i9, Intel Core M or Xeon processor.
    • At least 4GB of RAM (8GB recommended).
    • At least 50 GB of space available on the boot volume (the volume that has macOS) for Parallels Desktop installation and any Windows applications you want to install.
    • macOS 10.12.6 Sierra or higher
    • Internet connection required for product activation, select features, and online updates.
    • Windows installation media.

To identify your computer’s processor, memory, and macOS version, choose Apple menu > About This Mac.

To install Parallels Desktop follow the steps bellow:

  1. Make sure you have the latest version of macOS.
  2. Download Parallels Desktop from the Parallels website, then double-click the disk image file, most likely in your Downloads folder.
  3. Double-click the Install icon and follow the onscreen instructions to install Parallels Desktop.

After the installation, activate and register Parallels Desktop. Do the following:

  1. Sign in to your Parallels account if you already have one, otherwise create an account.
  2. In the next step, enter your Product Activation Key to activate Parallels Desktop.

After installing Parallels Desktop and activating it, follow the steps below to Install Windows:

  1. Follow the onscreen instructions inside Parallels Desktop to download and install Microsoft Windows.

For more information on Parallels Desktop please read the Parallels Desktop User Guide

Yes, as a student you are eligible to receive a free Windows 10 Educational license key from ACC’s web store here.

  1. The link will direct you to the ACC Okta login screen and, where you can log in using your ACC ID and password.
  2. Once logged in, click on the Microsoft tab (between Adobe and More Software)
  3. Pick “Windows 10” from the list of software from Microsoft and add it to your cart.
  4. Complete your purchase and follow the instructions to get your license key.

You can download a student version of Autodesk products (AutoCAD, Revit, Inventor, Civil 3D). The link below will help walk you through that:
https://cadlearningcenter.com/support/get-free-cad/

You can get SolidWorks for home use by browsing to the link below. There you will find detailed instructions that will you help walk through signing up, downloading, and installing it:

https://cadlearningcenter.com/support/solidworks/

You can download the Mastercam Home Learning Edition (HLE). The link below will help walk you through signing up, downloading, and installing it:

https://cadlearningcenter.com/support/mastercam-hle/

You can get the Adobe Creative Cloud Suite through ACC for a reduced price ($50). To do that first create an Adobe account:

  1. Navigate to accounts.adobe.com by clicking here.
  2. Click on the ‘Create an Account’ link just below the word “Sign in”.
    • NOTE: Do not choose “Continue with Google”, Facebook, or Apple. You need to use your ACC student email address in order to get the discounted price through ACC.
  3. Using your ACC student email address, enter your information and click on the ‘Create account’ button.

Now that you have created an Adobe account, you can proceed to purchase the Adobe Creative Cloud Suite for a reduced price:

  1. Browse to and log in to the Austin Community College WebStore (Kivuto) using your ACC ID and password on the Okta login screen.
  2. In the webstore, click on Adobe Creative Cloud and add it to your cart.
  3. Complete the purchase and the follow the instructions to download and install the Creative Cloud Suite.

If you need a copy of Autodesk Design Review, you can get it here.

To access your home folder you can request a copy of it by going to A&E CAD’s Student Data Request and filling out the form.

Please do not combine requests for your Home folder with requests for Portfolio data or Shared folder access.

To properly handle the management of your files and folder while working from home, we have created and attached a guide (Home File Management Guide PDF). Please carefully read through it as it will help you and us to make the process of working from home easier. You should also receive this guide when you receive the data you requested through our Student Data Request form.

Please be sure to keep all of your work that you do for the rest of the semester, we will be requesting a copy of it so that we can back it up into our long term student data archive. This is absolutely necessary for you to complete the portfolio class and get your degree.

To access your Portfolio folder you can request a copy of it by going to A&E CAD’s Student Data Request and filling out the form.

Please do not combine requests for Portfolio data or with requests for Shared folder access or your Home folder data.

To access a class folder from the Shared drive, you can request access to our Google Drive Shared folder by going to A&E CAD’s Student Data Request and filling out the form.

Please do not combine requests for Shared folder access with requests for Portfolio data or your Home folder data.

We understand that working from home will be a challenge. Many of us have kids to home-school and other responsibilities or limitations that we didn’t originally schedule for. For that reason, we have decided not to take attendance. At this point, you will be given the tools and resources you need to successfully complete the course and the completion and submission of your projects is what we will require.

Email is the best way to communicate with us. Please note that the only email address that we’re allowed to communicate with students is your ACC student email address (the one ending in @g.austincc.edu). *Please be sure to check that email address for updates from us and to send us emails.

Instructors:

We are going to be using Google Meet for all online presentations and virtual communications with students.

We are going to use Google Calendar for scheduling office hour appointments with students.

All lectures should be given as pre-recorded videos using Camtasia and posted to your Blackboard course so students can access them anytime they need them.

Here are some resource videos showing you how to use Google Meet.

  • Video One – 9:01 – Holding Class – explanation of Google Meet
  • Video Two – 8:06 – Holding Office Hours – scheduling virtual conferences with students
  • Video Three – 7:19 – Tips for Teaching with Meet – best practices
  • Video Four – 6:47 – Recording a Class Meeting – linking to Classroom
  • Google Classroom Tutorial – 10:47

If you have further questions about using Google Meet, please contact the A&E CAD Tech Support group email (cad-techsupport-group@austincc.edu).

Yes, you will need to conduct class meetings and office hours at the time you would normally hold them. This is because many of our students may be taking multiple classes and just like if we were holding classes normally, you cannot hold your class during the same time as someone else.

It’s up to you how much time you spend on Google Meet. It would be helpful to schedule a meeting at least once a week, just to check in and make sure everyone is on track and feels comfortable with what they need to be doing at home.

We will not be taking attendance for the rest of the semester. Completion of the projects will have to be the way we know students are still working from home. While our students originally blocked off time to attend class, many are now facing a new reality and new commitments at home. People with children are suddenly trying to juggle being a home school teacher in addition to their own commitments and responsibilities. We need to be flexible and understanding as we all adjust to this new “normal”.

There’s a way to have students submit projects electronically directly to your gradebook, so you can see what  needs grading, return projects and update grades all in one place.

Any quizzes you may do in class can be set up as an online quiz in Blackboard. What’s cool about this is that students can take the quiz online. When they’re done, it automatically grades the quiz… they see their grade instantly and it goes straight into your gradebook. After the time it takes for you to set it up, it ends up saving you time. You can also copy the quiz from semester to semester once you’ve created it!

This is what full-time faculty has been using to record instructional videos for many years. Licenses are limited, but we do have enough to give access to those who need to record videos.

Camtasia is a screen recording application that can capture anything that you see on your screen. If you have a microphone it can also capture what you would say to your students when presenting it. 

When you record:

  • Go slowly so students can follow what you’re saying
  • Talk your students through each click and each command you’re using
  • Camstasia has an option for Closed Captioning. It does a fairly good job of auto captioning, but you can edit if you feel comfortable with it

LinkedIn Learning has tutorial videos on how to use Camtasia, and Ashleigh has created a step-by-step guide on recording and publishing your videos. If you need a copy of Camtasia (or Snagit), please email the A&E CAD Tech Support group (cad-techsupport-group@austincc.edu)

No.

At this time, very few employees are allowed on campus. ACC has basically narrowed it down to department chairs, admins, tech people and full time faculty members. Though starting next week, ACC is going to shorten that list of approved employees even further. This means that adjuncts, students, and others that ACC has decided that is not essential they have access, do not have access to the campus.

Every department and faculty member is in the same boat, so we’re all having to work remotely. We know this is a challenge, but we have to be flexible.

We all have access to LinkedIn Learning (formerly Lynda.com), which is a HUGE resource for online learning. They have in-depth classes on just about every software you can image:

  • Camtasia
  • Google Meet
  • Google Classroom
  • Snag It
  • Blackboard

Email Brian with “LinkedIn Learning Request” as the subject line to request access.

Yes, as a student you can get a free Windows 10 Educational license key from ACC’s web store here.

  1. The link will direct you to the ACC Okta login screen and, where you can log in using your ACC ID and password.
  2. Once logged in, click on the Microsoft tab (between Adobe and More Software)
  3. Pick “Windows 10” from the list of software from Microsoft and add it to your cart.
  4. Complete your purchase and follow the instructions to get your license key.

While there is a version of AutoCAD that will run in macOS, it will appear differently than what we run in the labs. In order to run Windows applications, you will need to set up your Mac to dual-boot Windows.

The two most common approaches for this are Apple Boot Camp and Parallels Desktop. Apple’s Boot Camp is free and allows users to setup their Mac to boot into macOS or Windows. Parallels Desktop is a software that runs Windows in a virtual environment, essentially running Windows inside of macOS, and can be purchased for $40 from the ACC webstore. This allows you to switch between macOS and Windows, or run Windows applications inside of macOS.

Choose from the below options for more information on setting up your Mac to run Windows.

  • Steps for installing and using Apple Boot Camp:
    • See the “How do I set up Apple Boot Camp on my Mac to run Windows?” section below.
  • Steps for installing and using Parallels Desktop:
    • See the “How do I set up Parallels Desktop on my Mac to run Windows?” section below.

NOTE: For either of these methods, you need to have a valid Microsoft Windows license key. You can get Microsoft Windows 10 Education for free from ACC’s webstore,  see the “Can I get a copy of Microsoft Windows for home use?” section below for more instructions.

To set up your Mac to run Apple Boot Camp, first make sure that your Mac meets the following requirements:

  • Must have a supported Mac model (check here for that information)
  • Have the latest macOS updates
  • 64GB of storage free space, though 128GB of storage free space is highly recommended
  • 16GB USB flash drive that is empty (Only needed if you have macOS 10.11 or earlier)
  • A licensed 64-bit version of Microsoft Windows 10

To setup Windows on your Mac:

  1. Check the version of macOS you are have by clicking on the Apple menu, then click About This Mac.
  2. You will see the macOS name, such as macOS Mojave, followed by its version number.
    • As long as your macOS is 10.11 or higher, you should be able to install Windows 10.
  3. As a student, you can get a free Windows 10 Educational license from ACC’s web store here.
  4. Next, follow the “How to install Windows 10 on Mac” instructions provided by Apple here.
  5. The instructions provided by Apple to complete the setup of Boot Camp and installing Windows.
  6. Once Windows has completed installing, remain in Windows to install any desired applications (such as AutoCAD, SolidWorks, Inventor, Revit, etc.

To set up Parallels Desktop, first make sure you meet the system requirements to use it.

  • A Mac computer with:
    • Intel Core 2 Duo, Core i3, Core i5, Core i7, Core i9, Intel Core M or Xeon processor.
    • At least 4GB of RAM (8GB recommended).
    • At least 50 GB of space available on the boot volume (the volume that has macOS) for Parallels Desktop installation and any Windows applications you want to install.
    • macOS 10.12.6 Sierra or higher
    • Internet connection required for product activation, select features, and online updates.
    • Windows installation media.

To identify your computer’s processor, memory, and macOS version, choose Apple menu > About This Mac.

To install Parallels Desktop follow the steps bellow:

  1. Make sure you have the latest version of macOS.
  2. Download Parallels Desktop from the Parallels website, then double-click the disk image file, most likely in your Downloads folder.
  3. Double-click the Install icon and follow the onscreen instructions to install Parallels Desktop.

After the installation, activate and register Parallels Desktop. Do the following:

  1. Sign in to your Parallels account if you already have one, otherwise create an account.
  2. In the next step, enter your Product Activation Key to activate Parallels Desktop.

After installing Parallels Desktop and activating it, follow the steps below to Install Windows:

  1. Follow the onscreen instructions inside Parallels Desktop to download and install Microsoft Windows.

For more information on Parallels Desktop please read the Parallels Desktop User Guide

You can download the Mastercam Home Learning Edition (HLE). The link below will help walk you through signing up, downloading, and installing it:

https://cadlearningcenter.com/support/mastercam-hle/

As an ACC faculty member, you can get the Adobe Creative Cloud Suite through ACC for free. To do that first create an Adobe account:

  1. Navigate to accounts.adobe.com by clicking here.
  2. Click on the ‘Create an Account’ link just below the word “Sign in”.
    • NOTE: Do not choose “Continue with Google”, Facebook, or Apple. You need to use your ACC email address in order to get it free through ACC.
  3. Using your ACC email address, enter your information and click on the ‘Create account’ button.

Now that you have created an Adobe account, you can proceed to purchase the Adobe Creative Cloud Suite for a reduced price:

  1. Browse to and log in to the Austin Community College WebStore (Kivuto) using your ACC ID and password on the Okta login screen.
  2. In the webstore, click on Adobe Creative Cloud and add it to your cart.
  3. Complete the purchase and the follow the instructions to download and install the Creative Cloud Suite.

If you need a copy of Autodesk Design Review, you can get it here.

  • ACC Virtual Workspace – ACC website where you can find direct links to useful ACC pages and applications (such as eTime, Blackboard, the Adobe Creative Cloud link, etc.)